“ YOUR SOURCE
FOR TRUSTED SILVER ”

Reliable Quality at Competitive Wholesale Prices

Authentic 925 Silver Jewelry, Professional Service, Fast Shipping

Made Light, Priced Right.             Your Source for Trusted Silver.             Authentic 925 Silver Jewelry.             Made Light, Priced Right.             Your Source for Trusted Silver.             Authentic 925 Silver Jewelry.            

NEW ARRIVALS

Discover our latest 925 silver designs.

COLLECTIONS

Specialized designs for meaningful moments and timeless essentials.

925 SILVER VAULT CATEGORIES

Browse by type to find your perfect piece.

About Us

925 Silver Vault is your trusted wholesale supplier of authentic 925 sterling silver jewelry, blending expert craftsmanship with global market insight. As part of Takara Jewelry (Thailand), we deliver high-quality, affordable pieces designed to meet the needs of international buyers. Partner with us for reliable service and products that help your business grow.

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Frequency
Asked Question

Your wholesale questions answered.

How to Order
  1. At checkout, you’ll receive a price quotation from our website, valid for 24 hours. (Please be advised that due to fluctuations in the price of silver, we can only guarantee our product price for a period of 24 hours.)
  2. Our team will then confirm what’s in stock and provide the lead time for any new production.
  3. Once you approve, payment is due as follows:
    – 100% upfront for in-stock items, and
    – 50% deposit for new production orders.
  4. The remaining 50% balance for new production items must be paid before shipment.

Minimum order value is $250. Minimum quantities per piece are listed on our website. For special arrangements, please contact our sales team at [email protected].

Thank you for shopping with us. Here’s everything you need to know about how we ship your silver products.

 

Shipping Cost

The final shipping cost will be calculated at checkout based on your order details and destination. Please note that we only ship to the recipient’s residential or commercial address.

 

If you’re a frequent buyer or placing a bulk order, don’t worry — our sales team will contact you for special discounts.

 

Processing Time

  • In-stock orders are processed within 2–5 business days after payment confirmation. Made-to-order items require approximately 30 days for production.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • For custom or bulk orders, additional processing time may be required. We will notify you of any expected delays.

Shipping Carriers

We ship all orders via UPS or DHL, depending on the destination and service availability. Customers may request a preferred carrier at the time of order.

 

Delivery Time

  • Estimated delivery: 5–10 business days (after processing).
  • Delivery times may vary based on your country and customs clearance.

Insurance (Optional)

Insurance for your order is available upon request. Please note that the cost of insurance will be borne by the customer. We are not liable for any lost or damaged packages that are uninsured.

 

Packaging Options

  • All items are carefully packed for safe delivery.
  • Metal boxes available on request (extra charge may apply).

Customs & Import Taxes

All taxes, duties, and customs fees are the customer’s responsibility. Please check with your local customs office for possible charges. We are not responsible for customs delays.

 

Tracking

Once shipped, we’ll email you the tracking number. You can track your order directly on the UPS or DHL website.

At 925 Silver Vault, we value long-term partnerships and strive to provide high-quality silver jewelry and reliable customer service. However, due to the nature of wholesale transactions, we have a clear and fair return policy outlined below.

 

Return Timeframe

  • You may request a return within 7 days of receiving your order.
  • After 7 days, all sales are considered final.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned in their original packaging.
  • Returns are accepted only for clear quality issues (e.g., broken clasp, missing stone) or incorrect items received (e.g., wrong style, size, or color). Please note that minor variations from polishing are not considered defects.

Non-Returnable Items

  • Custom-made or personalized products
  • Sale or clearance items
  • Items showing signs of use or tampering
  • Returns based on overstock, slow resale, or buyer’s remorse

How to Request a Return

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide your order number, clear photos, and a description of the issue.
  3. Once your return is approved, we’ll send you return instructions.
  4. Return shipping costs, including potential re-import customs duties and restocking fees, are your responsibility. These charges will be waived only if the product is defective or if there was an error in the shipment.

Refunds

  • A 20% restocking fee will be deducted from the product price. Refunds will be issued once the returned item(s) have been received and inspected.
  • Refunds will be made via your original payment method within 5–10 business days of return approval.
  • A 20% restocking fee will be applied to all returns except for defective or incorrect products.
  • Original shipping fees, import duties, and return shipping costs will not be refunded, unless the item is faulty or we sent it by mistake.

Damaged or Incorrect Items

  • If you received the wrong item or your order arrived damaged (with insurance), please contact us within 48 hours of delivery.
  • Keep all packaging materials for claims.

Important Note

As a wholesale supplier, we work hard to maintain product quality and accuracy. While we are happy to assist with valid concerns, we reserve the right to reject any return that does not comply with this policy.

  1. What is your minimum order requirement?
    Minimum order value is $250. Each item’s minimum quantity is listed on our website. Contact our sales team for special accommodations.
  2. How do I apply for a wholesale account?
    Simply register an account on our website to access wholesale pricing and services instantly. Link
  3. Can I mix different styles and collections in one order?
    Yes! You can combine styles as long as your order meets the minimum value and quantity criteria.
  4. Can I reorder the same designs later?
    Yes, most designs are restockable. If something is retired, we’ll suggest similar alternatives.
  5. Do I need to place a bulk production order after ordering samples?
    No – sample orders do not require you to follow up with a bulk order unless you choose to. Interested in a sample? Get in touch with our sales team!
  1.  What are your payment terms?
    – In-stock items: full payment upfront
    – Made-to-order items: 50% deposit at order stage, remaining 50% due before shipment
    We accept payments via Stripe or bank transfer.
  2. Do you offer volume discounts?
    Yes—bulk orders may qualify for discounted pricing. Reach out to discuss options.
  3. What taxes and duties are involved?
    Import taxes, customs fees, VAT, and similar charges are the responsibility of the buyer. Please verify with your local authorities before placing an order.
  1. How long does production take?
    Custom or out-of-stock items typically take around 4 weeks. Exact timeline will be confirmed after order review.
  2.  How can I check stock availability?
    After placing an order, our team will advise which items are immediately available and which require production.
  3. What if something is out of stock?
    You can backorder the item, substitute it with a similar product or remove it entirely from your order.
  4. Do you ship internationally?
    Yes—we ship worldwide via carriers such as DHL and UPS.
  5. How can I track my shipment?
    A tracking number and courier details will be emailed to you once your order is dispatched.
  1. Is your jewelry hypoallergenic?
    Yes, our pieces are free from lead, cadmium, nickel, and other harmful metals. However, individual skin sensitivities can vary.
  2.  Do you offer plating options?
    Yes—selected items can be plated with rhodium, gold vermeil, or rose gold. Additional charges and timeframes will apply.
  3.  Do you provide certification?
    No, we do not offer any official material certificate. However, we do offer metal assay reports from a certified third party if needed. This will involve additional fees.
  1. Can I request custom designs or private-label jewelry?
    Absolutely—custom projects and private-label options are available. Contact us to discuss details and requirements.
  2. Do you offer design exclusivity?
    All of our designs are non-exclusive and may be purchased by other customers as well, unless otherwise specified in a custom project.
  3. Can I brand the packaging?
    Yes—we offer private-label packaging for qualifying orders. Reach out for minimum requirements.
  1. What is your return policy?
    We offer a 7-day satisfaction guarantee. Report any issues within 7 days of delivery to qualify for a refund or replacement. Link
  2. What do I do if an item arrives damaged or incorrect?
    Please refer to our return and refund policy for more information. Link
  3. How often do you release new designs?
    New styles are added regularly, based on market trends and customer feedback. Subscribe to our newsletter for updates. Link
  4. Can I use your product photos in my store?
    No. We hold legal ownership of all our images.

Who do I contact for assistance or special requests?

For support, custom orders, or anything else, email our sales team at [email protected]. We’re ready to help!

How to Order
  1. At checkout, you’ll receive a price quotation from our website, valid for 24 hours. (Please be advised that due to fluctuations in the price of silver, we can only guarantee our product price for a period of 24 hours.)
  2. Our team will then confirm what’s in stock and provide the lead time for any new production.
  3. Once you approve, payment is due as follows:
    – 100% upfront for in-stock items, and
    – 50% deposit for new production orders.
  4. The remaining 50% balance for new production items must be paid before shipment.

Minimum order value is $250. Minimum quantities per piece are listed on our website. For special arrangements, please contact our sales team at [email protected].

Thank you for shopping with us. Here’s everything you need to know about how we ship your silver products.

 

Shipping Cost

The final shipping cost will be calculated at checkout based on your order details and destination. Please note that we only ship to the recipient’s residential or commercial address.

 

If you’re a frequent buyer or placing a bulk order, don’t worry — our sales team will contact you for special discounts.

 

Processing Time

  • In-stock orders are processed within 2–5 business days after payment confirmation. Made-to-order items require approximately 30 days for production.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • For custom or bulk orders, additional processing time may be required. We will notify you of any expected delays.

Shipping Carriers

We ship all orders via UPS or DHL, depending on the destination and service availability. Customers may request a preferred carrier at the time of order.

 

Delivery Time

  • Estimated delivery: 5–10 business days (after processing).
  • Delivery times may vary based on your country and customs clearance.

Insurance (Optional)

Insurance for your order is available upon request. Please note that the cost of insurance will be borne by the customer. We are not liable for any lost or damaged packages that are uninsured.

 

Packaging Options

  • All items are carefully packed for safe delivery.
  • Metal boxes available on request (extra charge may apply).

Customs & Import Taxes

All taxes, duties, and customs fees are the customer’s responsibility. Please check with your local customs office for possible charges. We are not responsible for customs delays.

 

Tracking

Once shipped, we’ll email you the tracking number. You can track your order directly on the UPS or DHL website.

At 925 Silver Vault, we value long-term partnerships and strive to provide high-quality silver jewelry and reliable customer service. However, due to the nature of wholesale transactions, we have a clear and fair return policy outlined below.

 

Return Timeframe

  • You may request a return within 7 days of receiving your order.
  • After 7 days, all sales are considered final.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned in their original packaging.
  • Returns are accepted only for clear quality issues (e.g., broken clasp, missing stone) or incorrect items received (e.g., wrong style, size, or color). Please note that minor variations from polishing are not considered defects.

Non-Returnable Items

  • Custom-made or personalized products
  • Sale or clearance items
  • Items showing signs of use or tampering
  • Returns based on overstock, slow resale, or buyer’s remorse

How to Request a Return

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide your order number, clear photos, and a description of the issue.
  3. Once your return is approved, we’ll send you return instructions.
  4. Return shipping costs, including potential re-import customs duties and restocking fees, are your responsibility. These charges will be waived only if the product is defective or if there was an error in the shipment.

Refunds

  • A 20% restocking fee will be deducted from the product price. Refunds will be issued once the returned item(s) have been received and inspected.
  • Refunds will be made via your original payment method within 5–10 business days of return approval.
  • A 20% restocking fee will be applied to all returns except for defective or incorrect products.
  • Original shipping fees, import duties, and return shipping costs will not be refunded, unless the item is faulty or we sent it by mistake.

Damaged or Incorrect Items

  • If you received the wrong item or your order arrived damaged (with insurance), please contact us within 48 hours of delivery.
  • Keep all packaging materials for claims.

Important Note

As a wholesale supplier, we work hard to maintain product quality and accuracy. While we are happy to assist with valid concerns, we reserve the right to reject any return that does not comply with this policy.

  1. What is your minimum order requirement?
    Minimum order value is $250. Each item’s minimum quantity is listed on our website. Contact our sales team for special accommodations.
  2. How do I apply for a wholesale account?
    Simply register an account on our website to access wholesale pricing and services instantly. Link
  3. Can I mix different styles and collections in one order?
    Yes! You can combine styles as long as your order meets the minimum value and quantity criteria.
  4. Can I reorder the same designs later?
    Yes, most designs are restockable. If something is retired, we’ll suggest similar alternatives.
  5. Do I need to place a bulk production order after ordering samples?
    No – sample orders do not require you to follow up with a bulk order unless you choose to. Interested in a sample? Get in touch with our sales team!
  1.  What are your payment terms?
    – In-stock items: full payment upfront
    – Made-to-order items: 50% deposit at order stage, remaining 50% due before shipment
    We accept payments via Stripe or bank transfer.
  2. Do you offer volume discounts?
    Yes—bulk orders may qualify for discounted pricing. Reach out to discuss options.
  3. What taxes and duties are involved?
    Import taxes, customs fees, VAT, and similar charges are the responsibility of the buyer. Please verify with your local authorities before placing an order.
  1. How long does production take?
    Custom or out-of-stock items typically take around 4 weeks. Exact timeline will be confirmed after order review.
  2.  How can I check stock availability?
    After placing an order, our team will advise which items are immediately available and which require production.
  3. What if something is out of stock?
    You can backorder the item, substitute it with a similar product or remove it entirely from your order.
  4. Do you ship internationally?
    Yes—we ship worldwide via carriers such as DHL and UPS.
  5. How can I track my shipment?
    A tracking number and courier details will be emailed to you once your order is dispatched.
  1. Is your jewelry hypoallergenic?
    Yes, our pieces are free from lead, cadmium, nickel, and other harmful metals. However, individual skin sensitivities can vary.
  2.  Do you offer plating options?
    Yes—selected items can be plated with rhodium, gold vermeil, or rose gold. Additional charges and timeframes will apply.
  3.  Do you provide certification?
    No, we do not offer any official material certificate. However, we do offer metal assay reports from a certified third party if needed. This will involve additional fees.
  1. Can I request custom designs or private-label jewelry?
    Absolutely—custom projects and private-label options are available. Contact us to discuss details and requirements.
  2. Do you offer design exclusivity?
    All of our designs are non-exclusive and may be purchased by other customers as well, unless otherwise specified in a custom project.
  3. Can I brand the packaging?
    Yes—we offer private-label packaging for qualifying orders. Reach out for minimum requirements.
  1. What is your return policy?
    We offer a 7-day satisfaction guarantee. Report any issues within 7 days of delivery to qualify for a refund or replacement. Link
  2. What do I do if an item arrives damaged or incorrect?
    Please refer to our return and refund policy for more information. Link
  3. How often do you release new designs?
    New styles are added regularly, based on market trends and customer feedback. Subscribe to our newsletter for updates. Link
  4. Can I use your product photos in my store?
    No. We hold legal ownership of all our images.

Who do I contact for assistance or special requests?

For support, custom orders, or anything else, email our sales team at [email protected]. We’re ready to help!

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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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